Fire Control Operator and Functions of Fire Control Operators for CISF (Fire) Aspirants

Fire Control Operator and Functions of Fire Control Operators

Fire Control Operator: 
Fire Control operators work as a team. Each individual, in the team, ensures that all of them work in unison and collaboration. They are prepared to counter any adversity so carefully that the least harm is caused to life and property.

Functions of Fire Control Operators:

A fire controller takes every resident, worker and passenger to secure places. A fire controller acts on emergency calls. He/She rescues those trapped in inflamed houses, traffic accidents, floods etc. Sometimes the emergency callers also need help. A fire control operator assists such callers by instructing them on phone. He has to take necessary information from the caller. Accurate address and nature of accident must be known so that suitable rescue equipments are taken to the spot. Suitable equipments and a team of officers, according to the nature of mishap, must be conducted to the spot. Fire control operators must stay connected, with each other and with fireman, through radio service, so that they, remaining at the centre, may co-ordinate with other agencies, such as, police, ambulance, etc,. The operator contributes in emergency operations by gathering and disseminating special information. He has to record or document all activities and information related to an ongoing emergency operation.

Emergency has several manifestations. Therefore, a fire control operator must maintain balance of mind and respond quickly in case of an accident/mishap. A fire control operator is trained to handle all kinds of mis-happenings, apart from fire. A nervous or an aggressive or a perturbed caller must be handled in a calm and composed manner.

Working Environment:

Fire fighting control room is spacious, well ventilated, air conditioned, secure and equipped with modern computerised communication and radio devices. Here, the control staff is always alert and ready to handle emergency round the clock. Sometimes the nature of work is stressful but they are trained to overcome stress or strain. The stratified system of work is based on 42 hours shift which includes 9 hours duty during the day and 15 hours duty during the night. According to the work cycle, one has to work for 2 days, then 2 nights and then follows 4 day rest (this includes the weekend). Sometimes part-time work is also possible. The Department staff are given a beautiful uniform.

Daily Activities:

Fire Control operators are responsible for protecting a large number of people and on an average, every year thousands of emergency calls are acted upon. Any operator, apart from fireman, may be called to operated equipments. They can be called not only in case of fire, but in cases of road accidents, chemical emission, air, sea or rail accidents, trapped animals. They have to communicate with police, ambulance, life boat team and other officers, almost every day.

Furthermore, the operators are also required to ensure that all information have been transformed into a systematic data and see whether they have been completed. Public relation is also an important ingredient of this services. Operators are expected to participate in exhibitions and keep contact with important persons, native groups and the members of public. They also have to reply to the queries of the press.