Marketing Knowledge: You Must Know the MRTP Act for Competitive Exam Preparation

Details of MRTP Act

Now-a-days there is a tendency in the businessmen to exploit customer by giving the misleading advertisements. Sometimes impossible things are guaranteed, also the advertised things to the monopoly. To protect the consumer from this type of exploitation, central government has prepared Monopolies and Restrictive Trade Practices Act, it is abbreviated as MRTP. Consumers need to complain to MRTP Commission about such matter so that necessary action can be taken.

What can be the Complaints ?

• In case of loss due to the use of improper / restricted techniques.
• Defect in the goods purchased.
• Problems in the hired or used services.
• Price charged than the indicated price.
• In case of violation of law and a good is being sold to public which can cause their life.

Who can File a Complaint ?

• Consumer itself.
• Volunteer consumer organisation which is registered under committee register act 1860 or company act 1951 or registered under law, applied currently. 
• Central or State Government can take this matter in its cognition.

Where to File a Complaint ?

Where to file a complaint depends on the cost of service or amount demanded as compensation:

• If the amount is less than 20 Lac, then complain can be filed in district forum.
• If the amount is more than 20 Lac and less than 1 crore, then complain can be filed in State Commission.
• If the amount is more than 1 crore, then commission can be filed in national commission.

How to fill Complaint ?

• Consumer can file a complaint on plain paper.
• Details of the consumer and opposite party.
• Facts related to the complain, like when and where.
• Documents supporting the complaint.
• Signature of authorised agent.
• There is no need of lawyer for these types of complaints, a nominal court fee is charged for it.